Medical Information

Luye’s medical information resources are available to answer questions about our medicines, products and services, and for reporting side effects and product complaints.

Any personal data shared with us will always remain confidential.

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Please note that if you are a patient or member of the public, we cannot answer any questions about your medical condition or give any health advice. If you have any concerns about a personal medical condition, please consult your healthcare professional.

Report Adverse Events or Product Complaint

For patients taking a Luye medicine: If you think you have suffered a side effect, or an unexpected reaction to taking a medicine (sometimes called an adverse event), then you should speak to the healthcare professional who prescribed the medicine as soon as you can. They will advise you what to do. You can also speak to your pharmacist. This includes any possible side effects not listed in the Patient Information Leaflet. By reporting side effects, you can help provide more information on the safety of a medicine.

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Adverse events should be reported

Reporting forms and information can be found at

Adverse events should also be reported to Luye Pharma Ltd at

Supply Chain & General Information

Our Customer Service team can help with enquiries about the supply and availability of Luye products, or for general information about Luye.

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Media Enquiries

All queries relating to press and media will be shared with our PR team.

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Business Development

If you are interested in partnering with Luye Pharma, our Customer Service team will be in touch.